Privacy Policy

We may collect information that you provide directly to us, including:

• Name
• Email address
• Shipping and billing address
• Phone number
• Order information
• Messages sent through contact or support forms
• Surf spot or map suggestions
• Information you provide when requesting technical or warranty support

When you make a purchase, payment information is processed through our ecommerce and payment providers. Ternmaps does not need to directly store your full payment card details.

When you use our website, certain technical information may be collected automatically by our website, hosting, ecommerce, or service providers.

This may include:

• IP address
• Browser type
• Device type
• Pages visited
• Approximate location based on IP address
• Referral information
• Website interaction and performance data
• Cookies and similar technologies

This information may be used to operate the website, maintain security, understand site performance, and improve the customer experience.

We may use the information we collect to:

• Process and fulfill orders
• Send order and shipping updates
• Provide customer support
• Troubleshoot Ternmaps products
• Handle warranty claims
• Respond to questions and messages
• Manage product inventory
• Notify customers about new drops or restocks when they have signed up for those communications
• Improve our website and products
• Detect fraud, abuse, or security issues
• Comply with legal and financial obligations

If you sign up for Ternmaps updates, we may send emails about:

• New product drops
• Restocks
• New map regions
• Product updates
• Other Ternmaps news

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Transactional emails related to orders, support, or warranties may still be sent when necessary.

Ternmaps uses Shopify to support ecommerce functions including product inventory, checkout, payments, and order management.

When you place an order, information necessary to process that transaction may be provided to Shopify and applicable payment providers.

Those companies process information according to their own privacy policies and legal obligations.

The Ternmaps website may use third-party hosting, infrastructure, security, analytics, email, and other technology providers.

These providers may process limited information when necessary to provide their services to Ternmaps.

A Ternmap connects to your home Wi-Fi network so it can retrieve current surf-condition information.

During setup, you may enter your Wi-Fi network credentials through the Ternmap setup interface.

We do not sell Wi-Fi credentials or use them for advertising purposes.

The technical handling and storage of Wi-Fi credentials is limited to what is necessary for the device to connect and operate.

When providing technical support, Ternmaps may receive or review technical information associated with a device, such as:

• Connectivity status
• Device software version
• Error information
• Device configuration information
• Other diagnostic information necessary to troubleshoot a problem

We use this information to support, maintain, and improve Ternmaps products.

Our website and third-party ecommerce providers may use cookies or similar technologies for purposes such as:

• Keeping the website functioning
• Remembering cart information
• Maintaining secure sessions
• Preventing fraud
• Measuring website performance

Additional analytics or advertising cookies should only be described here if Ternmaps actually enables those services.

We do not sell personal information to advertisers.

We may share information with service providers when necessary to operate Ternmaps, including providers that assist with:

• Ecommerce
• Payment processing
• Shipping
• Website hosting
• Email
• Customer support
• Security
• Analytics, if enabled

We may also disclose information where required by law or where reasonably necessary to protect Ternmaps, our customers, or others.

We retain information for as long as reasonably necessary for purposes such as:

• Fulfilling orders
• Maintaining transaction records
• Providing support
• Handling warranties
• Complying with tax, accounting, or legal requirements
• Maintaining security

Different categories of information may be retained for different periods.

We use reasonable measures designed to protect information handled by Ternmaps.

However, no website, internet connection, wireless network, or electronic storage system can be guaranteed to be completely secure.

Ternmaps is not directed toward children, and we do not knowingly collect personal information from children through the website.

You may contact us to ask about personal information associated with you or to request an applicable correction or deletion.

Certain information may need to be retained for legitimate business, transaction, warranty, tax, security, or legal purposes.

Contact:

info@ternmaps.surf

We may update this Privacy Policy as our website, products, or services change.

The most recent version will be posted on this page with an updated effective date.

Questions about this Privacy Policy can be sent to:

info@ternmaps.surf