Shipping & Returns
We build Ternmaps in small batches so that each map is finished, tested, and ready to ship before a drop goes live.
Shipping
For products that are in stock, our goal is to ship orders within 1 business day of purchase.
Once your order ships, you'll receive a confirmation email with tracking information when available.
Delivery times depend on the shipping carrier and destination and begin after your order has been shipped.
Shipping Locations
FINALIZE BEFORE PUBLISHING: Specify where Ternmaps currently ships — for example, continental United States only, all U.S. states, or international.
Shipping Cost
FINALIZE BEFORE PUBLISHING: Specify whether shipping is free, a flat rate, or calculated at checkout.
Any applicable shipping charges will be shown before you complete your purchase.
Limited Drops
Ternmaps are produced in limited batches rather than continuously manufactured.
If a product is marked Sold Out, there are currently no units available for immediate purchase.
Future drops and restocks may be announced through the Ternmaps email list.
Order Changes and Cancellations
Because we aim to ship orders quickly, contact us as soon as possible if you need to change or cancel an order.
Email info@ternmaps.surf with your order number.
We cannot guarantee that an order can be changed or canceled after it has entered the shipping process.
Returns
We want you to be happy with your Ternmap.
FINALIZE BEFORE PUBLISHING: Choose a return period, such as 14 or 30 days after delivery.
To be eligible for a standard return, the Ternmap should be returned in its original condition without damage or unauthorized modifications.
Before sending a product back, contact info@ternmaps.surf.
Do not return a Ternmap without contacting us first.
Please include:
- Your name
- Order number
- Reason for the return
We will provide return instructions after reviewing your request.
Return Shipping
FINALIZE BEFORE PUBLISHING: Decide whether the customer or Ternmaps pays return shipping for non-defective returns.
FINALIZE: Original shipping charges, if any, are / are not refundable.
Damaged or Incorrect Orders
If your Ternmap arrives damaged, defective, or is not the product you ordered, contact us as soon as possible at info@ternmaps.surf.
Include:
- Your order number
- A description of the problem
- Photos of the product and packaging when relevant
We will work directly with you to resolve the issue.
Warranty Issues
Product defects may be covered by the Ternmaps One-Year Warranty.
Warranty issues are handled separately from standard returns. See our Warranty page for additional information.
Refunds
Once an approved return is received and inspected, we will process the applicable refund to the original payment method.
Banks and payment providers may require additional time before the refund appears in your account.
Questions
For shipping, returns, or order questions: